Small Print

You want to know you’re in safe hands.  Here’s the proof that Shirley takes safety as seriously as you do.  On this page you can read about her qualifications, how she keeps herself up to date professionally, her professional membership, confidentiality and, should it be necessary, how to make a complaint.

Qualifications

  • PG Cert Coaching and Mentoring, Oxford Brookes University
  • Coaching for Organisational Consultants, Ashridge Business School
  • Certificate in Management, Open University
  • BA Hons, Modern Languages, University of Exeter

Professional memberships

  • Association for Coaching
  • Chartered Institute of Personnel Development

CPD and Supervision

Shirley undertakes regular CPD, averaging 2 hours a month, through the Association for Coaching, webinars and group sessions.  In addition she teaches coaching skills as part of a transformational management development programme.  In line with best practice Shirley receives face to face supervision from a qualified coach supervisor, normally meeting 6 times a year and supplements this with occasional sessions with sector specialists.  Certain topics may be anonymously and hypothetically shared with these coaching professionals for training or consultation purposes.

Confidentiality and Complaints

Everyone involved in coaching – whether client, coach or business sponsor – needs to know that their relationship is a confidential one.  Shirley will not share any confidential information now or in the future except as authorized by her client or as required by law.  During coaching conversations Shirley will take essential notes to support the process and keep records of meetings/conversations.  Storage and use of individually identifiable data is in accordance with the provisions of GDPR 2018 and is detailed in the Privacy Notice which you can read here.

Shirley is a member of the Association for Coaching, and abides by their Code of Conduct.  As a client, should you have cause to complain about Shirley to a third party because your issue could not be resolved directly with her, you can contact the Association for Coaching which has a procedure to deal with situations where a member has failed to comply with their Code of Conduct.